Privacy Policy

Effective Date: May 12, 2026 · Last Updated: May 12, 2026

snipandglow ("we," "us," or "our") operates the website snipandglow.com and the snipandglow salon management platform. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.

1. Information We Collect

Personal Information

  • Account details: Name, email address (via Google OAuth), and phone number
  • Business information: Salon name, address, staff details, services offered, and working hours
  • Billing data: Subscription plan, payment history, and invoice records

Customer Data (Your Salon's Clients)

  • Client names, phone numbers, appointment history, and billing records that you enter into the platform

Usage Data

  • Browser type, device information, IP address, pages visited, and interaction patterns
  • Feature usage analytics to improve our product

2. How We Use Your Data

  • Provide our service: Manage appointments, send WhatsApp reminders, generate invoices, and run your salon operations
  • Improve the product: Analyze usage patterns to build better features
  • Communicate: Send service updates, billing notifications, and support responses
  • Security: Detect and prevent fraud, abuse, or unauthorized access

3. Data Storage and Security

Your data is stored on Supabase infrastructure hosted in the Mumbai (ap-south-1) region, India. We use industry-standard encryption (TLS in transit, AES-256 at rest) and follow security best practices including row-level security policies, regular backups, and access controls.

4. Third-Party Services

We share data with the following third-party services only as necessary to operate our platform:

  • Google OAuth: For secure authentication — we receive your name and email from Google
  • Meta / WhatsApp Business API: To send appointment reminders, invoices, and promotional messages to your salon's clients
  • Vercel: For hosting and serving the web application
  • Razorpay: For processing subscription payments securely

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

5. Data Retention

We retain your data for as long as your account is active. If you cancel your subscription, we retain your data for 90 days in case you wish to reactivate. After 90 days, your data is permanently deleted from our systems. You may request earlier deletion at any time.

6. Your Rights

You have the right to:

  • Access: Request a copy of all personal data we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request permanent deletion of your account and all associated data
  • Export: Download your data in a machine-readable format (JSON/CSV)
  • Withdraw consent: Opt out of non-essential communications at any time

To exercise any of these rights, email us at dileep.cloudops@gmail.com.

7. Cookies

We use essential cookies to maintain your login session and preferences. We do not use third-party advertising or tracking cookies. Analytics data is collected server-side without invasive browser tracking.

8. Children's Privacy

snipandglow is a business tool designed for salon owners and professionals. Our service is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a minor has provided us with personal data, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or an in-app notification. Continued use of the service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: